Show up when we said.
You get a two-hour window by text, and a heads-up call when the tech is on the way.
About Cotton Row
Started with one van and a promise to call people back.
Cotton Row Home Services began as a two-person heating and air shop working out of a garage off Goodman Road. The plumbing and electrical crews came later, one hire at a time, because customers kept asking, “Do y’all do that too?”
Today the company is still family-run and still answers its own phone. The trucks are newer. The promise hasn’t changed.
How we work
Four things every technician is held to.
Explain before we fix.
What’s wrong, what the options are, what each costs. In plain English, in writing.
Respect the house.
Shoe covers, drop cloths, and a cleanup that leaves no sign we were there except the fix.
Stand behind the work.
Repairs carry a written warranty. If something we did isn’t right, we come back and make it right.
The crew
The people who’ll be in your driveway.
Ray WhittenOwner · HVAC lead
Luis HerreraMaster plumber
Dale PratherWater heaters & drains
Kendall MossLicensed electrician
Fictional team created for this demonstration site.
- LicensedMississippi HVAC, plumbing & electrical
- InsuredGeneral liability & workers’ comp
- Background-checkedEvery technician, every year
- LocalOlive Branch, MS since day one
From the neighborhood
What homeowners say after the truck pulls away.
★★★★★
Our AC quit on a Friday afternoon in July. They were here before dinner, had the part on the truck, and the price matched the quote to the penny.
★★★★★
The technician explained what was wrong with the water heater in plain English and gave me a repair option and a replacement option without any pressure.
★★★★★
They added the outlets for our workshop and cleaned up like they had never been there. Easy to schedule, easy to work with.
Sample reviews written for this demonstration site. A live site would show verified customer reviews.
Let’s get it fixed
Tell us what’s wrong. We’ll tell you what it costs.
Request a visit and our office will confirm a two-hour arrival window by text. Emergencies? Skip the form and call. Someone always answers.